Limited product warranty
What we cover
Atlantic Coast Exteriors (ACE) warrants its products free of any manufacturing defects for a set period of time. This warranty is only available to the original purchaser whom holds the original proof of purchase. The Proof of purchase is the original bill of sales, which will indicate the name of the original buyer, original date of purchase and all of the product numbers and specifications.
Proper maintenance, including routine cleaning, replacement of worn glides, lubrication of mechanical parts and removal of products in severe weather such as winds or extreme climates is the sole responsability of the owner and is required to keep warranty in effect.
Please follow the Atlantic Coast Exteriors Care & Cleaning directions. Maximum liability is the purchase price of the failed item(s) in the form of a credit to replace or purchase new product(s).
Atlantic Coast Exteriors warranties start upon the date of shipment.
What we do not cover
Atlantic Coast Exteriors (ACE) will not warrant or cover damage resulting from the following:
Failure of all frames and/or welds resulting from abusive or unreasonable use.
Failure of all frames and/or welds caused by neglect or lack of maintenance.
Normal wear and tear resulting in discoloration, fading, stretches on finish, pulling/tearing of fabrics.
Stretching of sling, fabrics, upholstery from normal use and wear.
Discoloring or stains from sun tanning lotions/oils and/or any contact from any chemicals including but not limited to cleaning agents or pool chemicals and sprinker systems. (see proper care & cleaning instructions on our website)
Acts of god or acts of nature including fire, wind, flood and freeze damage.
Any repairs or modifications done by anyone outside of Atlantic Coast Exteriors voids the warranty on products produced and sold by Atlantic Coast Exteriors. Atlantic Coast Exteriors does not offer any additional warranty on any products outside of these stated warranties. No additional coverage is express or implied, written or orally contracted regarding any warranty of products, title, or fitness of any particular purpose.
Aluminum Frames & All Welds - 10 Year Warranty
Powder Coat Finishes - Chipping, Fading and Peeling - 3 Year Warranty
Vinyl Straps - Breakage Only (Discoloration not covered) - 5 Year Warranty
Woven Products - Manufactures Defects - 3 Year Warranty
Sling, Cushions & Fabrics - Tearing, Discoloration or Fading (Sag & sag recovery is not covered by this warranty) - 1 Year Warranty
Umbrellas and Bases - 1 Year Warranty
How to use your warranty
Atlantic Coast Exteriors must and will always review any and all claims for warranty service. Upon its own review, Atlantic Coast Exteriors may repair or replace products or provide replacement parts for products listed on a warranty claim. This will be done at Atlantic Coast Exteriors' discretion. Any and all replacements will carry the original remaining warranty period.
Atlantic Coast Exteriors will provide a return authorization number and instructions only after a warranty claim is approved. Atlantic Coast Exteriors will only pay for charges pertaining to shipping, transportation, repair, or replacement of products still under warranty if agreed upon review of the warranty claim.
If manufacturing defects are found on any products purchased from Atlantic Coast Exteriors, then digital photos must be emailed to Atlantic Coast Exteriors Warranty Department with a written description of the defect and any related information as to how defects could have occurred. All judgments regarding defective items will come from the Warranty Department and no items will be accepted without prior written approval from Atlantic Coast Exteriors.
Once Atlantic Coast Exteriors sends a return authorization number, return the product(s) to the care of Atlantic Coast Exteriors Warranty Department. Write the return authorization number prominently on the outside of the original packaging or equivalent. A copy of your dated invoice is required, please place this copy within the packaging.
For any additional information, please contact your local Atlantic Coast Exteriors representative or call the customer service department at (786) 482-2600 or email us at firstname.lastname@example.org.
Click Here To DownloadThe Atlantic Coast Exteriors Warranty PDF